Sky: I have had problems with Internet losing connec...
A Sky customer review by GetHuman user GetHuman-408132 from November 27th, 2017
Background on GetHuman-408132's case
GetHuman: GetHuman-408132 - can you tell our other Sky customers when your case took place?
GetHuman-408132: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Sky, and if so, how?
GetHuman: And which of these common Sky customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-408132 a list of common Sky problems)
GetHuman-408132: "Account Access" was why I was trying to call.
GetHuman-408132's review of Sky customer service
GetHuman: So how would you sum up your experience for GetHuman's Sky customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-408132: I have had problems with Internet losing connection always, but moved to fibre optic witch is horrendous connection can't watch films as looses connection then won't reload sky are aware of this & have been for months now!!!! Problem with my phone line supposed to have had engineer come out *monthsago but nothing still reporting problems same I get told each time!!!! Now * weeks in & till nothing again!!!! Customers support is terrible yet my bills are paid no refunds give for services I'm not having full use off. No more I'll cancel my services with sky easier than this hassle & inconvineance all the time!!!!!
GetHuman: Let's quantify your experience contacting Sky. On a scale of 1 to 5, how easy is it go get help on a Sky problem?
GetHuman-408132: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-408132: I'd give them a four out of five on communication.
GetHuman: And what about Sky's ability to quickly and effectively address your problem?
GetHuman-408132: For that I would say five out of five.
GetHuman: And finally- any advice for other Sky customers?
GetHuman-408132: Call them early in the day or late. Don't forget any personal or account information you might need for Sky to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-408132 taken from his Sky customer service problem that occurred on November 20th, 2017.