Disgruntled sky customer.
A Sky customer review by GetHuman user GetHuman-jacquiec from December 1st, 2017
Background on GetHuman-jacquiec's case
GetHuman: GetHuman-jacquiec - can you tell our other Sky customers when your case took place?
GetHuman-jacquiec: Yup. It was morning, on November 27th.
GetHuman: Did you reach out to Sky, and if so, how?
GetHuman: And which of these common Sky customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jacquiec a list of common Sky problems)
GetHuman-jacquiec: "Account Setup" was why I was trying to call.
GetHuman-jacquiec's review of Sky customer service
GetHuman: So how would you sum up your experience for GetHuman's Sky customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jacquiec: Disgruntled sky customer.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-jacquiec: Sky has some great programmes, but their customer services leave a lot to be desired.They had our Sky* *tb box for * months supposedly being repaired, got it back * days ago but it's still not working. Reported this to Sky who were supposed to be getting back to me. Still waiting. I have been with Sky for over ** years, paying for the top package all this time and do not think this is a good way to treat a loyal customer.
GetHuman: Let's quantify your experience contacting Sky. On a scale of 1 to 5, how easy is it go get help on a Sky problem?
GetHuman-jacquiec: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jacquiec: I'd give them a five out of five on communication.
GetHuman: And what about Sky's ability to quickly and effectively address your problem?
GetHuman-jacquiec: For that I would say four out of five.
GetHuman: And finally- any advice for other Sky customers?
GetHuman-jacquiec: Call them early in the day or late. Don't forget any personal or account information you might need for Sky to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jacquiec taken from his Sky customer service problem that occurred on November 27th, 2017.