Skype: I waited for a new password and it was never se...
A Skype customer review by GetHuman user ~janicerouton11 from November 23rd, 2017
Background on ~janicerouton11's case
GetHuman: ~janicerouton11 - can you tell our other Skype customers when your case took place?
~janicerouton11: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Skype, and if so, how?
GetHuman: And which of these common Skype customer issues best describes the reason you wanted to talk to them?
(Shows ~janicerouton11 a list of common Skype problems)
~janicerouton11: "Dispute a Charge" was why I was trying to contact.
~janicerouton11's review of Skype customer service
GetHuman: So how would you sum up your experience for GetHuman's Skype customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janicerouton11: I waited for a new password and it was never sent to me.*I opened a new account and couldn't sign in. Just hoping I could chat. Missed a very important music session online, which wasted a lot of money and did not help my *rapport with someone important. COpy and pasted codes to get in through facebook. Nothing happened.*I have another music lesson which I will waste money on *if I am not able to get on, but I have no one to talk to.*The get help support - once I selected issue and looped back around asking for my password, which was the reason I was calling. I emailed * times. They said they had that email on file, but I was sent nothing. Please conact me at *****@***.com because I am going to be out more money (and it isn't cheap). I have a session on Thursday.
GetHuman: Let's quantify your experience contacting Skype. On a scale of 1 to 5, how easy is it go get help on a Skype problem?
~janicerouton11: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janicerouton11: I'd give them a three out of five on communication.
GetHuman: And what about Skype's ability to quickly and effectively address your problem?
~janicerouton11: For that I would say one out of five.
GetHuman: And finally- any advice for other Skype customers?
~janicerouton11: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Skype to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janicerouton11 taken from his Skype customer service problem that occurred on November 21st, 2017.