Sleep Inn: Complaint
A Sleep Inn customer review by GetHuman user GetHuman-the_door from December 7th, 2017
Background on GetHuman-the_door's case
GetHuman: GetHuman-the_door - can you tell our other Sleep Inn customers when your case took place?
GetHuman-the_door: Yup. It was middle of the night, on November 29th.
GetHuman: Did you reach out to Sleep Inn, and if so, how?
GetHuman: And which of these common Sleep Inn customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-the_door a list of common Sleep Inn problems)
GetHuman-the_door: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-the_door's review of Sleep Inn customer service
GetHuman: So how would you sum up your experience for GetHuman's Sleep Inn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-the_door: Lubbock Texas midland sleep inn, very. As customer service, first tried to rent a room she said no for kids, after that she wanted to changer ** dollars for extra child, the morning my kids was asleep she said, no breakfast in the room
GetHuman: Let's quantify your experience contacting Sleep Inn. On a scale of 1 to 5, how easy is it go get help on a Sleep Inn problem?
GetHuman-the_door: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-the_door: I'd give them a three out of five on communication.
GetHuman: And what about Sleep Inn's ability to quickly and effectively address your problem?
GetHuman-the_door: For that I would say four out of five.
GetHuman: And finally- any advice for other Sleep Inn customers?
GetHuman-the_door: Call them early in the day or late. Don't forget any personal or account information you might need for Sleep Inn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-the_door taken from his Sleep Inn customer service problem that occurred on November 29th, 2017.