Snapfish: Completely the wrong order. We may have a pict...

A Snapfish customer review by GetHuman user GetHuman-286210 from November 26th, 2017

Background on GetHuman-286210's case

GetHuman: GetHuman-286210 - can you tell our other Snapfish customers when your case took place?
GetHuman-286210: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Snapfish, and if so, how?
GetHuman-286210: I used the 800-634-4500 number I found for on the GetHuman Snapfish customer phone number page I was on: Snapfish Customer Service Phone Number
GetHuman: And which of these common Snapfish customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-286210 a list of common Snapfish problems)
GetHuman-286210: "Lower my bill" was why I was trying to call.

GetHuman-286210's review of Snapfish customer service

GetHuman: So how would you sum up your experience for GetHuman's Snapfish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-286210: Completely the wrong order. We may have a picture of your family on the mug I bought. Whne I called they wanted me to complete a number of steps to get the mug back to them. When I spoke with customer service that all changed. Chatting a second time, because the order has still not been delivered was the same. I have my fingers crossed. It's been a month and *** waiting.
GetHuman: Let's quantify your experience contacting Snapfish. On a scale of 1 to 5, how easy is it go get help on a Snapfish problem?
GetHuman-286210: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-286210: I'd give them a four out of five on communication.
GetHuman: And what about Snapfish's ability to quickly and effectively address your problem?
GetHuman-286210: For that I would say one out of five.
GetHuman: And finally- any advice for other Snapfish customers?
GetHuman-286210: Call them early in the day or late. Don't forget any personal or account information you might need for Snapfish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-286210 taken from his Snapfish customer service problem that occurred on November 19th, 2017.

Snapfish

2.00 of 5 stars | 40 reviews

GetHuman-286210's Snapfish Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Snapfish, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Snapfish in any way.

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