Snapfish: I have a problem with an order. They are only o...
A Snapfish customer review by GetHuman user GetHuman-80843 from November 25th, 2017
Background on GetHuman-80843's case
GetHuman: GetHuman-80843 - can you tell our other Snapfish customers when your case took place?
GetHuman-80843: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Snapfish, and if so, how?
GetHuman: And which of these common Snapfish customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-80843 a list of common Snapfish problems)
GetHuman-80843: "Change plan" was why I was trying to call.
GetHuman-80843's review of Snapfish customer service
GetHuman: So how would you sum up your experience for GetHuman's Snapfish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-80843: I have a problem with an order. They are only open Monday - Friday after ** AM eastern time and I was unable to get an online chat person to respond at * PM on a Saturday night. Guess I am switching to Shutterfly.
GetHuman: Let's quantify your experience contacting Snapfish. On a scale of 1 to 5, how easy is it go get help on a Snapfish problem?
GetHuman-80843: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-80843: I'd give them a three out of five on communication.
GetHuman: And what about Snapfish's ability to quickly and effectively address your problem?
GetHuman-80843: For that I would say four out of five.
GetHuman: And finally- any advice for other Snapfish customers?
GetHuman-80843: Call them early in the day or late. Don't forget any personal or account information you might need for Snapfish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-80843 taken from his Snapfish customer service problem that occurred on November 17th, 2017.