Snapfish: Horrible service! Corresponded for over an hou...
A Snapfish customer review by GetHuman user ~fotofun from November 23rd, 2017
Background on ~fotofun's case
GetHuman: ~fotofun - can you tell our other Snapfish customers when your case took place?
~fotofun: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Snapfish, and if so, how?
GetHuman: And which of these common Snapfish customer issues best describes the reason you wanted to talk to them?
(Shows ~fotofun a list of common Snapfish problems)
~fotofun: "Service problem" was why I was trying to call.
~fotofun's review of Snapfish customer service
GetHuman: So how would you sum up your experience for GetHuman's Snapfish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fotofun: Horrible service! Corresponded for over an hour, twice... to be disconnected and no follow up... nor resolution to my problem. Do NOT use them!
GetHuman: Let's quantify your experience contacting Snapfish. On a scale of 1 to 5, how easy is it go get help on a Snapfish problem?
~fotofun: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fotofun: I'd give them a one out of five on communication.
GetHuman: And what about Snapfish's ability to quickly and effectively address your problem?
~fotofun: For that I would say one out of five.
GetHuman: And finally- any advice for other Snapfish customers?
~fotofun: Call them early in the day or late. Don't forget any personal or account information you might need for Snapfish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fotofun taken from his Snapfish customer service problem that occurred on November 19th, 2017.