Snapfish: Very disapointed in the xmas cards I ordered an...

A Snapfish customer review by GetHuman user ~Dawn Martel from November 19th, 2017

Background on ~Dawn Martel's case

GetHuman: ~Dawn Martel - can you tell our other Snapfish customers when your case took place?
~Dawn Martel: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Snapfish, and if so, how?
~Dawn Martel: I used the 800-634-4500 number I found for on the GetHuman Snapfish customer phone number page I was on: Snapfish Customer Service Phone Number
GetHuman: And which of these common Snapfish customer issues best describes the reason you wanted to talk to them?
(Shows ~Dawn Martel a list of common Snapfish problems)
~Dawn Martel: "Cancel service" was why I was trying to call.

~Dawn Martel's review of Snapfish customer service

GetHuman: So how would you sum up your experience for GetHuman's Snapfish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dawn Martel: Very disapointed in the xmas cards I ordered and couldn't get a human being to answer the phone to solve my problem. Use Snapfish at your own risk!
GetHuman: Let's quantify your experience contacting Snapfish. On a scale of 1 to 5, how easy is it go get help on a Snapfish problem?
~Dawn Martel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dawn Martel: I'd give them a five out of five on communication.
GetHuman: And what about Snapfish's ability to quickly and effectively address your problem?
~Dawn Martel: For that I would say one out of five.
GetHuman: And finally- any advice for other Snapfish customers?
~Dawn Martel: Call them early in the day or late. Don't forget any personal or account information you might need for Snapfish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dawn Martel taken from his Snapfish customer service problem that occurred on November 10th, 2017.


2.00 of 5 stars | 40 reviews

~Dawn Martel's Snapfish Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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