Snapfish: Long wait times with blaring endless commercial...

A Snapfish customer review by GetHuman user ~Unhappy Customer from November 2nd, 2017

Background on ~Unhappy Customer's case

GetHuman: ~Unhappy Customer - can you tell our other Snapfish customers when your case took place?
~Unhappy Customer: Yes. It was late at night, on October 23rd.
GetHuman: Did you reach out to Snapfish, and if so, how?
~Unhappy Customer: I used the 800-634-4500 number I found for on the GetHuman Snapfish customer phone number page I was on: Snapfish Customer Service Phone Number
GetHuman: And which of these common Snapfish customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common Snapfish problems)
~Unhappy Customer: "Complaint" was why I was trying to call.

~Unhappy Customer's review of Snapfish customer service

GetHuman: So how would you sum up your experience for GetHuman's Snapfish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer: Long wait times with blaring endless commercials. Unhelpful rep. Had to ask same question *-* times because rep did not understand the difference between shipped from and shipped to. **No replies to e-mails. Now disconnected immediately with recording that call could not be transferred for "technical reasons."
GetHuman: Let's quantify your experience contacting Snapfish. On a scale of 1 to 5, how easy is it go get help on a Snapfish problem?
~Unhappy Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer: I'd give them a one out of five on communication.
GetHuman: And what about Snapfish's ability to quickly and effectively address your problem?
~Unhappy Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Snapfish customers?
~Unhappy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Snapfish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his Snapfish customer service problem that occurred on October 23rd, 2017.


2.00 of 5 stars | 40 reviews

~Unhappy Customer's Snapfish Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Snapfish, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Snapfish in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!