Sony: A CSR did answer the phone but knew nothing of...
A Sony customer review by GetHuman user ~winewear from November 23rd, 2017
Background on ~winewear's case
GetHuman: ~winewear - can you tell our other Sony customers when your case took place?
~winewear: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows ~winewear a list of common Sony problems)
~winewear: "Password Reset" was why I was trying to call.
~winewear's review of Sony customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~winewear: A CSR did answer the phone but knew nothing of my problem with the TV. Then, she simply hung up on me because I told her the issue was not resolved.
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~winewear: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~winewear: I'd give them a two out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~winewear: For that I would say five out of five.
GetHuman: And finally- any advice for other Sony customers?
~winewear: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~winewear taken from his Sony customer service problem that occurred on November 21st, 2017.