Southern California Gas Company: ** day wait to turn on service. S ca gas needs...
A Southern California Gas Company customer review by GetHuman user GetHuman-306753 from November 22nd, 2017
Background on GetHuman-306753's case
GetHuman: GetHuman-306753 - can you tell our other Southern California Gas Company customers when your case took place?
GetHuman-306753: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Southern California Gas Company, and if so, how?
GetHuman: And which of these common Southern California Gas Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-306753 a list of common Southern California Gas Company problems)
GetHuman-306753: "Meter reading" was why I was trying to call.
GetHuman-306753's review of Southern California Gas Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Gas Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-306753: ** day wait to turn on service. S ca gas needs to hire more people to meet the demand of there customers especially since they are a proprietary business. Customer have no choice and obviously this gas company does not believe in customer service. We are relocating from NY and first rental fell through, my husband gets to Ca frantic to find a place that would sign lease with immediate move in date, now we have no gas... Cold showers...no laundry... Welcome to California! Dishonorable. S ca gas does not have a waiting list for cancelations but I am welcome to keep calling to see if at time of my call there is a sooner appt available! Ridiculous!
GetHuman: Let's quantify your experience contacting Southern California Gas Company. On a scale of 1 to 5, how easy is it go get help on a Southern California Gas Company problem?
GetHuman-306753: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-306753: I'd give them a two out of five on communication.
GetHuman: And what about Southern California Gas Company's ability to quickly and effectively address your problem?
GetHuman-306753: For that I would say one out of five.
GetHuman: And finally- any advice for other Southern California Gas Company customers?
GetHuman-306753: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Gas Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-306753 taken from his Southern California Gas Company customer service problem that occurred on November 19th, 2017.