Southern California Gas Company: Even though my hold time wasn't too long today...
A Southern California Gas Company customer review by GetHuman user ~Dumbass Sinan Ozyol from November 6th, 2017
Background on ~Dumbass Sinan Ozyol's case
GetHuman: ~Dumbass Sinan Ozyol - can you tell our other Southern California Gas Company customers when your case took place?
~Dumbass Sinan Ozyol: Yes. It was morning, on November 3rd.
GetHuman: Did you reach out to Southern California Gas Company, and if so, how?
GetHuman: And which of these common Southern California Gas Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Dumbass Sinan Ozyol a list of common Southern California Gas Company problems)
~Dumbass Sinan Ozyol: "Meter reading" was why I was trying to call.
~Dumbass Sinan Ozyol's review of Southern California Gas Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Gas Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dumbass Sinan Ozyol: Even though my hold time wasn't too long today, the automated voice always tells me my balance, due date, & last payment received even though that's not the reason I'm calling for. The person who answered was very courteous & helpful, but she accidentally hung up on me so I had to call back & wait another * minutes.
GetHuman: Let's quantify your experience contacting Southern California Gas Company. On a scale of 1 to 5, how easy is it go get help on a Southern California Gas Company problem?
~Dumbass Sinan Ozyol: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dumbass Sinan Ozyol: I'd give them a two out of five on communication.
GetHuman: And what about Southern California Gas Company's ability to quickly and effectively address your problem?
~Dumbass Sinan Ozyol: For that I would say one out of five.
GetHuman: And finally- any advice for other Southern California Gas Company customers?
~Dumbass Sinan Ozyol: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Gas Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dumbass Sinan Ozyol taken from his Southern California Gas Company customer service problem that occurred on November 3rd, 2017.