Southern California Gas Company: Filed a complaint. Woman I spoke to was helpful...
A Southern California Gas Company customer review by GetHuman user GetHuman-47799 from November 24th, 2017
Background on GetHuman-47799's case
GetHuman: GetHuman-47799 - can you tell our other Southern California Gas Company customers when your case took place?
GetHuman-47799: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Southern California Gas Company, and if so, how?
GetHuman: And which of these common Southern California Gas Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47799 a list of common Southern California Gas Company problems)
GetHuman-47799: "I'm moving" was why I was trying to call.
GetHuman-47799's review of Southern California Gas Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Gas Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47799: Filed a complaint. Woman I spoke to was helpful and submitted a reimbursement request. Polite, well spoken, knowledgeable. Once I got to a human, I was overall happy with my experience.
GetHuman: Let's quantify your experience contacting Southern California Gas Company. On a scale of 1 to 5, how easy is it go get help on a Southern California Gas Company problem?
GetHuman-47799: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47799: I'd give them a five out of five on communication.
GetHuman: And what about Southern California Gas Company's ability to quickly and effectively address your problem?
GetHuman-47799: For that I would say three out of five.
GetHuman: And finally- any advice for other Southern California Gas Company customers?
GetHuman-47799: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Gas Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47799 taken from his Southern California Gas Company customer service problem that occurred on November 17th, 2017.