Southern California Gas Company: REALLY WISH I COULD TAKE MY BUSINESS ELSEWHERE...
A Southern California Gas Company customer review by GetHuman user ~Sareen from November 22nd, 2017
Background on ~Sareen's case
GetHuman: ~Sareen - can you tell our other Southern California Gas Company customers when your case took place?
~Sareen: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Southern California Gas Company, and if so, how?
GetHuman: And which of these common Southern California Gas Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Sareen a list of common Southern California Gas Company problems)
~Sareen: "Cancel service" was why I was trying to call.
~Sareen's review of Southern California Gas Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Gas Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sareen: REALLY WISH I COULD TAKE MY BUSINESS ELSEWHERE. I WAITED * WEEKS FOR THE GAS TECH TO COME OUT. FIRST OFF, I HAPPENED TO RUN LATE BY ** MINS AND IN BETWEEN I FIGURED I WOULD CALL THEM AND LET THEM KNOW I WAS RUNNING LATE...EXCEPT, THE NUMBER I HAD SENT ME TO AN AUTOMATED MESSAGING SYSTEM WITH NO WAY TO GET IN TOUCH WITH THE TECH. SO I CALLED CUSTOMER SERVICE AND SPOKE WITH * INCOMPETENT REPRESENTATIVES.. I ASKED THEM WHY THESE TECHS CAN'T WAIT ** MINS FOR THEIR CUSTOMERS AND ONE REPRESENTATIVE SAID THEY "OVERBOOK" THEIR CUSTOMERS. I DONT GET IT? IF I SCHEDULED YOU TO COME OUT HERE, THEN RESPECTIVELY, THAT IS MY TIME YOU ARE "OVERBOOKING"..... PER THEIR "EARLIEST CONVENIENCE" I NOW HAVE TO WAIT ANOTHER ** DAYS FOR THEM TO COME BACK. ABSOLUTELY **** AWFUL BUSINESS. VERY VERY UNHAPPY AND ANGRY WITH SO CAL GAS. WISH I COULD TURN ELSEWHERE TO ANOTHER PROVIDER UNFORTUNATELY THERE IS NO OTHER PROVIDER IN MY AREA..
GetHuman: Let's quantify your experience contacting Southern California Gas Company. On a scale of 1 to 5, how easy is it go get help on a Southern California Gas Company problem?
~Sareen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sareen: I'd give them a five out of five on communication.
GetHuman: And what about Southern California Gas Company's ability to quickly and effectively address your problem?
~Sareen: For that I would say three out of five.
GetHuman: And finally- any advice for other Southern California Gas Company customers?
~Sareen: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Gas Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sareen taken from his Southern California Gas Company customer service problem that occurred on November 20th, 2017.