Southern California Gas Company: Your field personal and your phone center are s...
A Southern California Gas Company customer review by GetHuman user ~jbbernardin@aol.com from November 19th, 2017
Background on ~jbbernardin@aol.com's case
GetHuman: ~jbbernardin@aol.com - can you tell our other Southern California Gas Company customers when your case took place?
~jbbernardin@aol.com: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Southern California Gas Company, and if so, how?
GetHuman: And which of these common Southern California Gas Company customer issues best describes the reason you wanted to talk to them?
(Shows ~jbbernardin@aol.com a list of common Southern California Gas Company problems)
~jbbernardin@aol.com: "Billing Inquiry" was why I was trying to call.
~jbbernardin@aol.com's review of Southern California Gas Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern California Gas Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jbbernardin@aol.com: Your field personal and your phone center are so far out of it.*No gps , no means of reaching*Someone in the field the people on phone have no experience what and how they do their work*Only what who ever tells them*Bad so so bad*I did business with kern countys field office for ** yrs in the const*Bus had no problem but now your company is so
GetHuman: Let's quantify your experience contacting Southern California Gas Company. On a scale of 1 to 5, how easy is it go get help on a Southern California Gas Company problem?
~jbbernardin@aol.com: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jbbernardin@aol.com: I'd give them a one out of five on communication.
GetHuman: And what about Southern California Gas Company's ability to quickly and effectively address your problem?
~jbbernardin@aol.com: For that I would say two out of five.
GetHuman: And finally- any advice for other Southern California Gas Company customers?
~jbbernardin@aol.com: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Gas Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jbbernardin@aol.com taken from his Southern California Gas Company customer service problem that occurred on November 18th, 2017.