Southern Connecticut Gas: *nd day of waiting for them to turn off service...
A Southern Connecticut Gas customer review by GetHuman user ~Linda from November 22nd, 2017
Background on ~Linda's case
GetHuman: ~Linda - can you tell our other Southern Connecticut Gas customers when your case took place?
~Linda: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Southern Connecticut Gas, and if so, how?
GetHuman: And which of these common Southern Connecticut Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda a list of common Southern Connecticut Gas problems)
~Linda: "Complaint" was why I was trying to call.
~Linda's review of Southern Connecticut Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern Connecticut Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda: *nd day of waiting for them to turn off service so contractor can put in a new water heater...cannot get through to speak to people without a long wait and then there is no follow through...website number hangs up on you with a very nice "goodbye"* promised they would come in morning, by * pm said they still have order and will get there tonight...next morning we are going through the same experience as yesterday. The gas co cares nothing for customers and they should be reorganized by our public utilities commission
GetHuman: Let's quantify your experience contacting Southern Connecticut Gas. On a scale of 1 to 5, how easy is it go get help on a Southern Connecticut Gas problem?
~Linda: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda: I'd give them a two out of five on communication.
GetHuman: And what about Southern Connecticut Gas's ability to quickly and effectively address your problem?
~Linda: For that I would say one out of five.
GetHuman: And finally- any advice for other Southern Connecticut Gas customers?
~Linda: Call them early in the day or late. Don't forget any personal or account information you might need for Southern Connecticut Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda taken from his Southern Connecticut Gas customer service problem that occurred on November 16th, 2017.