Southern Connecticut Gas: It's hard to believe how bad they treat custome...
A Southern Connecticut Gas customer review by GetHuman user GetHuman-288082 from November 15th, 2017
Background on GetHuman-288082's case
GetHuman: GetHuman-288082 - can you tell our other Southern Connecticut Gas customers when your case took place?
GetHuman-288082: Yeah. It was afternoon, on November 5th.
GetHuman: Did you reach out to Southern Connecticut Gas, and if so, how?
GetHuman: And which of these common Southern Connecticut Gas customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-288082 a list of common Southern Connecticut Gas problems)
GetHuman-288082: "Book appointment" was why I was trying to call.
GetHuman-288082's review of Southern Connecticut Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern Connecticut Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-288082: It's hard to believe how bad they treat customers. I have * accounts with them they can care less if you wait or they will shut you off for **$ with out even a call or email after you just paid them $**** dollars. They made me wait all day for a service call and never showed. After waiting ** minuets they said some time tomarrow after I called the * times to make sure the where coming out.
GetHuman: Let's quantify your experience contacting Southern Connecticut Gas. On a scale of 1 to 5, how easy is it go get help on a Southern Connecticut Gas problem?
GetHuman-288082: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-288082: I'd give them a three out of five on communication.
GetHuman: And what about Southern Connecticut Gas's ability to quickly and effectively address your problem?
GetHuman-288082: For that I would say two out of five.
GetHuman: And finally- any advice for other Southern Connecticut Gas customers?
GetHuman-288082: Call them early in the day or late. Don't forget any personal or account information you might need for Southern Connecticut Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-288082 taken from his Southern Connecticut Gas customer service problem that occurred on November 5th, 2017.