Southern Electric: **** *** **** continually engaged so tried the...
A Southern Electric customer review by GetHuman user ~Steph from November 21st, 2017
Background on ~Steph's case
GetHuman: ~Steph - can you tell our other Southern Electric customers when your case took place?
~Steph: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Southern Electric, and if so, how?
GetHuman: And which of these common Southern Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~Steph a list of common Southern Electric problems)
~Steph: "Book appointment" was why I was trying to call.
~Steph's review of Southern Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steph: **** *** **** continually engaged so tried the *** number and after a hold of * mins got through. Customer service operative first class.
GetHuman: Let's quantify your experience contacting Southern Electric. On a scale of 1 to 5, how easy is it go get help on a Southern Electric problem?
~Steph: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steph: I'd give them a four out of five on communication.
GetHuman: And what about Southern Electric's ability to quickly and effectively address your problem?
~Steph: For that I would say three out of five.
GetHuman: And finally- any advice for other Southern Electric customers?
~Steph: Call them early in the day or late. Don't forget any personal or account information you might need for Southern Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steph taken from his Southern Electric customer service problem that occurred on November 15th, 2017.