The best way to contact Southern Electric...
A Southern Electric customer review by GetHuman user ~cassie from November 18th, 2017
Background on ~cassie's case
GetHuman: ~cassie - can you tell our other Southern Electric customers when your case took place?
~cassie: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Southern Electric, and if so, how?
GetHuman: And which of these common Southern Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~cassie a list of common Southern Electric problems)
~cassie: "Meter reading" was why I was trying to call.
~cassie's review of Southern Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cassie: The best way to contact Southern Electric ****, I think NOT. Yes! Call answered miraculously in less than * minute, but unfortunately courtesy of answering machine* with instruction to call back Mon-Fri *am to *pm. Needless to say I was unable to levy my query on how long I would have to endure the generator noise from the Southern Electric van camped outside my home* considering the time of my attempting to call being **:** having experienced this disturbance since **:** on my return home. NOT IMPRESSED*******Get Human ad clearly doesn't purport to what it says on the tin*******!!!
GetHuman: Let's quantify your experience contacting Southern Electric. On a scale of 1 to 5, how easy is it go get help on a Southern Electric problem?
~cassie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cassie: I'd give them a three out of five on communication.
GetHuman: And what about Southern Electric's ability to quickly and effectively address your problem?
~cassie: For that I would say four out of five.
GetHuman: And finally- any advice for other Southern Electric customers?
~cassie: Call them early in the day or late. Don't forget any personal or account information you might need for Southern Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cassie taken from his Southern Electric customer service problem that occurred on November 14th, 2017.