Southwest Airlines: Very poor customer service! This company is not...

A Southwest Airlines customer review by GetHuman user ~fuck southwest from November 23rd, 2017

Background on ~fuck southwest's case

GetHuman: ~fuck southwest - can you tell our other Southwest Airlines customers when your case took place?
~fuck southwest: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~fuck southwest: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~fuck southwest a list of common Southwest Airlines problems)
~fuck southwest: "Complaint" was why I was trying to call.

~fuck southwest's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fuck southwest: Very poor customer service! This company is not interested in providing any good service but rather taking your money and passing you around to other departments NEVER helping!!! What kind of pathetic excuse for a business is this.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~fuck southwest: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fuck southwest: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~fuck southwest: For that I would say three out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~fuck southwest: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fuck southwest taken from his Southwest Airlines customer service problem that occurred on November 19th, 2017.

Southwest Airlines

2.23 of 5 stars | 749 reviews

~fuck southwest's Southwest Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Southwest Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Southwest Airlines in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!