Spiegel: Every time I called them, they disconnected me...
A Spiegel customer review by GetHuman user GetHuman-237412 from October 30th, 2017
Background on GetHuman-237412's case
GetHuman: GetHuman-237412 - can you tell our other Spiegel customers when your case took place?
GetHuman-237412: Yeah. It was late at night, on October 28th.
GetHuman: Did you reach out to Spiegel, and if so, how?
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-237412 a list of common Spiegel problems)
GetHuman-237412: "Warranty claim" was why I was trying to call.
GetHuman-237412's review of Spiegel customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-237412: Every time I called them, they disconnected me. They sent me the wrong merchandise. I returned it, and they never refunded my money. Horrible company, and horrible customer service.
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
GetHuman-237412: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-237412: I'd give them a three out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
GetHuman-237412: For that I would say one out of five.
GetHuman: And finally- any advice for other Spiegel customers?
GetHuman-237412: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-237412 taken from his Spiegel customer service problem that occurred on October 28th, 2017.