Spiegel: I never received my order. They never returned...
A Spiegel customer review by GetHuman user ~Animal Lover from October 30th, 2017
Background on ~Animal Lover's case
GetHuman: ~Animal Lover - can you tell our other Spiegel customers when your case took place?
~Animal Lover: Yeah. It was evening, on October 22nd.
GetHuman: Did you reach out to Spiegel, and if so, how?
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows ~Animal Lover a list of common Spiegel problems)
~Animal Lover: "Track order" was why I was trying to call.
~Animal Lover's review of Spiegel customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Animal Lover: I never received my order. They never returned my calls, or responded to my emails. They never refunded my money.
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
~Animal Lover: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Animal Lover: I'd give them a three out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
~Animal Lover: For that I would say two out of five.
GetHuman: And finally- any advice for other Spiegel customers?
~Animal Lover: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Animal Lover taken from his Spiegel customer service problem that occurred on October 22nd, 2017.