Spiegel: I paid extra for expedited shipping, only to fi...
A Spiegel customer review by GetHuman user ~azgirl from November 3rd, 2017
Background on ~azgirl's case
GetHuman: ~azgirl - can you tell our other Spiegel customers when your case took place?
~azgirl: Yup. It was morning, on October 24th.
GetHuman: Did you reach out to Spiegel, and if so, how?
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows ~azgirl a list of common Spiegel problems)
~azgirl: "Change order" was why I was trying to call.
~azgirl's review of Spiegel customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~azgirl: I paid extra for expedited shipping, only to find out that the quality was very poor. The shipment was received ****, I returned it immediately with aknowledgment on **** that my return had been received and I would get a refund within * billing cycles. On ***** I still had not received a refund and had to call. Partial refund was credited *****. Have called multiple times for clarification, but have received no satisfactory answers.
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
~azgirl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~azgirl: I'd give them a two out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
~azgirl: For that I would say three out of five.
GetHuman: And finally- any advice for other Spiegel customers?
~azgirl: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~azgirl taken from his Spiegel customer service problem that occurred on October 24th, 2017.