Spiegel: I returned a purchase in March and reach out to...
A Spiegel customer review by GetHuman user ~SpiegelBankrupted AGAIN from November 5th, 2017
Background on ~SpiegelBankrupted AGAIN's case
GetHuman: ~SpiegelBankrupted AGAIN - can you tell our other Spiegel customers when your case took place?
~SpiegelBankrupted AGAIN: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Spiegel, and if so, how?
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows ~SpiegelBankrupted AGAIN a list of common Spiegel problems)
~SpiegelBankrupted AGAIN: "Change order" was why I was trying to call.
~SpiegelBankrupted AGAIN's review of Spiegel customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SpiegelBankrupted AGAIN: I returned a purchase in March and reach out to them several times no one got back to me. Now finally they response to me in June stating they are bankrupt and I will not receive my refund until after court. I will never order from them or newport news again.
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
~SpiegelBankrupted AGAIN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SpiegelBankrupted AGAIN: I'd give them a one out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
~SpiegelBankrupted AGAIN: For that I would say three out of five.
GetHuman: And finally- any advice for other Spiegel customers?
~SpiegelBankrupted AGAIN: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SpiegelBankrupted AGAIN taken from his Spiegel customer service problem that occurred on October 30th, 2017.