I've just ordered something from Spiegel and it...
A Spiegel customer review by GetHuman user ~louie2008 from November 11th, 2017
Background on ~louie2008's case
GetHuman: ~louie2008 - can you tell our other Spiegel customers when your case took place?
~louie2008: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Spiegel, and if so, how?
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows ~louie2008 a list of common Spiegel problems)
~louie2008: "Cancel order" was why I was trying to call.
~louie2008's review of Spiegel customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~louie2008: I've just ordered something from Spiegel and it was advertised as **% off, however, the shipping on one cardigan sweater was almost **.**, which I found outrageous. When I called to ask if there was a mistake I was told that they charge shipping according to the original price of the item. So I asked if that wasn't just a way of offering a huge discount for something that when they pad the shipping is much less than the discount. I won't be shopping with them or their sister company Newport News anymore. I think it's borderline fraud.
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
~louie2008: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~louie2008: I'd give them a three out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
~louie2008: For that I would say four out of five.
GetHuman: And finally- any advice for other Spiegel customers?
~louie2008: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~louie2008 taken from his Spiegel customer service problem that occurred on November 7th, 2017.