Spiegel: Sent the wrong pants, I called to ask question...
A Spiegel customer review by GetHuman user GetHuman-212399 from October 31st, 2017
Background on GetHuman-212399's case
GetHuman: GetHuman-212399 - can you tell our other Spiegel customers when your case took place?
GetHuman-212399: Yes. It was middle of the night, on October 22nd.
GetHuman: Did you reach out to Spiegel, and if so, how?
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-212399 a list of common Spiegel problems)
GetHuman-212399: "Change order" was why I was trying to call.
GetHuman-212399's review of Spiegel customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-212399: Sent the wrong pants, I called to ask question I am still waiting. Oh yeah the people you talk to are not in a call center as I heard a baby crying in the background! They are so ghetto. No wonder they were closing down everywhere...I had to fight with them to refund my extra money for overnight shipping because it came * days later. Are you kidding me. I love to write and I am going to contact the company and have my friend put it in the newspaper, I live in a large metropolitan area.
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
GetHuman-212399: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-212399: I'd give them a four out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
GetHuman-212399: For that I would say one out of five.
GetHuman: And finally- any advice for other Spiegel customers?
GetHuman-212399: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-212399 taken from his Spiegel customer service problem that occurred on October 22nd, 2017.