Spiegel: "Will not respond to my e-mails. Cannot get thr...

A Spiegel customer review by GetHuman user ~Irina Smith from November 6th, 2017

Background on ~Irina Smith's case

GetHuman: ~Irina Smith - can you tell our other Spiegel customers when your case took place?
~Irina Smith: Sure. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Spiegel, and if so, how?
~Irina Smith: I used the 800-345-4500 number I found for on the GetHuman Spiegel customer phone number page I was on: Spiegel Customer Service Phone Number
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows ~Irina Smith a list of common Spiegel problems)
~Irina Smith: "Complaint" was why I was trying to call.

~Irina Smith's review of Spiegel customer service

GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Irina Smith: "Will not respond to my e-mails. Cannot get through to them on the phone. Won't answer or the circuits are all used.
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
~Irina Smith: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Irina Smith: I'd give them a one out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
~Irina Smith: For that I would say one out of five.
GetHuman: And finally- any advice for other Spiegel customers?
~Irina Smith: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Irina Smith taken from his Spiegel customer service problem that occurred on November 5th, 2017.

Spiegel

1.00 of 5 stars | 25 reviews

~Irina Smith's Spiegel Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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