Spirit Air: Absolutely HORRIBLE customer service. The exec...
A Spirit Air customer review by GetHuman user ~oceanluvr30 from November 25th, 2017
Background on ~oceanluvr30's case
GetHuman: ~oceanluvr30 - can you tell our other Spirit Air customers when your case took place?
~oceanluvr30: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~oceanluvr30 a list of common Spirit Air problems)
~oceanluvr30: "Update Reservation" was why I was trying to call.
~oceanluvr30's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~oceanluvr30: Absolutely HORRIBLE customer service. The executives of this company would NEVER EVER TOLERATE one of the vendors providing NO live customer support, yet they feel no responsibility to treat their customers like ****. I don't care how inexpensive their fights are, a company like this with so LITTLE REGARD for the customers' time should NOT BE IN BUSINESS. I will NEVER EVER fly this carrier again and unless you sheep want to continue being abused by companies like this, you should take your business elsewhere. This company ranks at the top of the companies that does not deserve to be in business.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~oceanluvr30: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~oceanluvr30: I'd give them a two out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~oceanluvr30: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~oceanluvr30: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~oceanluvr30 taken from his Spirit Air customer service problem that occurred on November 21st, 2017.