Spirit Air: I had reservations on Spirit on Friday June *th...
A Spirit Air customer review by GetHuman user ~Ted Lewis from November 22nd, 2017
Background on ~Ted Lewis's case
GetHuman: ~Ted Lewis - can you tell our other Spirit Air customers when your case took place?
~Ted Lewis: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Ted Lewis a list of common Spirit Air problems)
~Ted Lewis: "Frequent flyer program" was why I was trying to call.
~Ted Lewis's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ted Lewis: I had reservations on Spirit on Friday June *th ****,I was caught in construction and consequently I arrived ** minutes prior to departure and was not allowed to board because the FAA equires a passenger arrives ** minutes prior to departure. I had to book passage on another carrier, therefore, I purchased a one way ticket. When I called customer service to check in I was told that my ticked had been taken out of the cue and would not be re-issued. I asked for a supervisor, I was told there was not one available after insisting I was put on hold for ** minutes before being connected so someone who was not a superviser. The person I was speaking to told me she could give me a $**.** discount on another ticket. I told the person I was speaking to that her discount would not do. I then asked to speak to her supervisor, she told me she was the ranking peron in Customer Service. I insisted to speak to a supervisor, after another ** minute I was finally connected to someone pretending
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Ted Lewis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ted Lewis: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Ted Lewis: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Ted Lewis: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ted Lewis taken from his Spirit Air customer service problem that occurred on November 12th, 2017.