Spirit Air: You don't have to dial all the options* just ca...
A Spirit Air customer review by GetHuman user ~karen from November 25th, 2017
Background on ~karen's case
GetHuman: ~karen - can you tell our other Spirit Air customers when your case took place?
~karen: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~karen a list of common Spirit Air problems)
~karen: "Update Reservation" was why I was trying to call.
~karen's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karen: You don't have to dial all the options* just call the number, then select *, then *. That puts you through to the point where you are on hold for a real human. But the real humans I spoke with (I tried twice) were not very fluent in English and nearly impossible to understand. They could not explain why there were no available flights between Portland, OR and San Diego, CA for the whole of ****. I asked if that service has been discontinued and they didn't know. I asked who would know and they gave me a number which they said was for the Spirit ticket counter in Portland, OR. I called the number and it was for the Portland Police. They are not too happy about being called all the time by people trying to contact Spirit, and I can't say I blame them. Right now I am on hold to explain all this to a supervisor. Well, I was. They disconnected me. That is all.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~karen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karen: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~karen: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~karen: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karen taken from his Spirit Air customer service problem that occurred on November 21st, 2017.