Spirit Air: They now have a pay phone line (not an *** numb...
A Spirit Air customer review by GetHuman user ~Frustrated with Spirit from November 16th, 2017
Background on ~Frustrated with Spirit's case
GetHuman: ~Frustrated with Spirit - can you tell our other Spirit Air customers when your case took place?
~Frustrated with Spirit: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated with Spirit a list of common Spirit Air problems)
~Frustrated with Spirit: "Question About A Booking" was why I was trying to call.
~Frustrated with Spirit's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated with Spirit: They now have a pay phone line (not an *** number) and you don't have any option to speak with a live person. If a company isn't willing to pay for human customer service, I start to wonder about if they cut corners on safety. Horrible experience.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Frustrated with Spirit: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated with Spirit: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Frustrated with Spirit: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Frustrated with Spirit: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated with Spirit taken from his Spirit Air customer service problem that occurred on November 12th, 2017.