Do not use spotify they have No.... Customer se...

A Spotify customer review by GetHuman user ~I Hate Spotify from November 28th, 2017

Background on ~I Hate Spotify's case

GetHuman: ~I Hate Spotify - can you tell our other Spotify customers when your case took place?
~I Hate Spotify: Sure. It was late at night, on November 20th.
GetHuman: Did you reach out to Spotify, and if so, how?
~I Hate Spotify: I used a help page I found on the GetHuman Spotify customer service contact info page: Contact Spotify Customer Service
GetHuman: And which of these common Spotify customer issues best describes the reason you wanted to talk to them?
(Shows ~I Hate Spotify a list of common Spotify problems)
~I Hate Spotify: "Streaming or Download Trouble" was why I was trying to contact.

~I Hate Spotify's review of Spotify customer service

GetHuman: So how would you sum up your experience for GetHuman's Spotify customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I Hate Spotify: Do not use spotify they have No.... Customer service support at all and only want your money...Difficult to cancel and they will steal your money...
GetHuman: Let's quantify your experience contacting Spotify. On a scale of 1 to 5, how easy is it go get help on a Spotify problem?
~I Hate Spotify: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I Hate Spotify: I'd give them a three out of five on communication.
GetHuman: And what about Spotify's ability to quickly and effectively address your problem?
~I Hate Spotify: For that I would say one out of five.
GetHuman: And finally- any advice for other Spotify customers?
~I Hate Spotify: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Spotify to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I Hate Spotify taken from his Spotify customer service problem that occurred on November 20th, 2017.

Spotify

1.70 of 5 stars | 158 reviews

~I Hate Spotify's Spotify Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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