Spotify: I'm calling the Better Business Bureau now beca...

A Spotify customer review by GetHuman user GetHuman-lcomuna from November 30th, 2017

Background on GetHuman-lcomuna's case

GetHuman: GetHuman-lcomuna - can you tell our other Spotify customers when your case took place?
GetHuman-lcomuna: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Spotify, and if so, how?
GetHuman-lcomuna: I used a email I found on the GetHuman Spotify customer service contact info page: Contact Spotify Customer Service
GetHuman: And which of these common Spotify customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lcomuna a list of common Spotify problems)
GetHuman-lcomuna: "Overcharge/Strange charge" was why I was trying to contact.

GetHuman-lcomuna's review of Spotify customer service

GetHuman: So how would you sum up your experience for GetHuman's Spotify customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lcomuna: I'm calling the Better Business Bureau now because I have contacted you by email many times already.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-lcomuna: I've tried reaching someone through email and have gotten no response.
GetHuman: Let's quantify your experience contacting Spotify. On a scale of 1 to 5, how easy is it go get help on a Spotify problem?
GetHuman-lcomuna: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lcomuna: I'd give them a two out of five on communication.
GetHuman: And what about Spotify's ability to quickly and effectively address your problem?
GetHuman-lcomuna: For that I would say five out of five.
GetHuman: And finally- any advice for other Spotify customers?
GetHuman-lcomuna: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Spotify to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lcomuna taken from his Spotify customer service problem that occurred on November 20th, 2017.


1.70 of 5 stars | 158 reviews

GetHuman-lcomuna's Spotify Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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