Spotify: Keep emailing them they cant seem to see why im...
A Spotify customer review by GetHuman user ~Upsetconsumer from November 27th, 2017
Background on ~Upsetconsumer's case
GetHuman: ~Upsetconsumer - can you tell our other Spotify customers when your case took place?
~Upsetconsumer: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Spotify, and if so, how?
GetHuman: And which of these common Spotify customer issues best describes the reason you wanted to talk to them?
(Shows ~Upsetconsumer a list of common Spotify problems)
~Upsetconsumer: "Streaming or Download Trouble" was why I was trying to contact.
~Upsetconsumer's review of Spotify customer service
GetHuman: So how would you sum up your experience for GetHuman's Spotify customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upsetconsumer: Keep emailing them they cant seem to see why im being charged or even find my account but every month they are taking their money out... Im pissed u cant find my account to cancel my service but u find my account to charge me a monthly fee... I signed up for free trial not every month charge me trial
GetHuman: Let's quantify your experience contacting Spotify. On a scale of 1 to 5, how easy is it go get help on a Spotify problem?
~Upsetconsumer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upsetconsumer: I'd give them a one out of five on communication.
GetHuman: And what about Spotify's ability to quickly and effectively address your problem?
~Upsetconsumer: For that I would say one out of five.
GetHuman: And finally- any advice for other Spotify customers?
~Upsetconsumer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Spotify to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upsetconsumer taken from his Spotify customer service problem that occurred on November 18th, 2017.