Spotify: They will NOT call me. They want my credit card...
A Spotify customer review by GetHuman user GetHuman-289434 from November 26th, 2017
Background on GetHuman-289434's case
GetHuman: GetHuman-289434 - can you tell our other Spotify customers when your case took place?
GetHuman-289434: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Spotify, and if so, how?
GetHuman: And which of these common Spotify customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289434 a list of common Spotify problems)
GetHuman-289434: "Refund" was why I was trying to contact.
GetHuman-289434's review of Spotify customer service
GetHuman: So how would you sum up your experience for GetHuman's Spotify customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289434: They will NOT call me. They want my credit card information so they can see the fraudulent charges they charge my card! I'm so frustrated. They act like they can't pick up a phone and call me. I can't believe they think I'm just gonna give them my credit card information via email!
GetHuman: Let's quantify your experience contacting Spotify. On a scale of 1 to 5, how easy is it go get help on a Spotify problem?
GetHuman-289434: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289434: I'd give them a one out of five on communication.
GetHuman: And what about Spotify's ability to quickly and effectively address your problem?
GetHuman-289434: For that I would say three out of five.
GetHuman: And finally- any advice for other Spotify customers?
GetHuman-289434: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Spotify to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289434 taken from his Spotify customer service problem that occurred on November 20th, 2017.