Sprint Corporate Care: I was tricked into leasing a phone that I can't...
A Sprint Corporate Care customer review by GetHuman user GetHuman-scottp5 from December 1st, 2017
Background on GetHuman-scottp5's case
GetHuman: GetHuman-scottp5 - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-scottp5: Yes I can. It was evening, on November 27th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-scottp5 a list of common Sprint Corporate Care problems)
GetHuman-scottp5: "Refund a Charge" was why I was trying to call.
GetHuman-scottp5's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-scottp5: I was tricked into leasing a phone that I can't afford to lease at Best Buy, and neither they nor Sprint will do anything to fix it.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-scottp5: I went to Best Buy last April just to look at phones. I told the employee that, and that I wasn't due for an upgrade yet. He said that I could get a phone, and it would only be $* more a month. He never said that it was a lease program. I'm on my daughter's account, but I am not an authorized user, but they let me sign the contract anyway. That $* more is now $** more a month, and I can't afford that, as I am on disability. I called Sprint a couple months ago, and they said for me to go to Best Buy and tell them to change it back to an upgrade and cancel the other charges. When I did that, they said they can't change contracts and they wouldn't do anything. My daughter is very busy, and can't devote days at a time to fight this. I'm doing what I can to get answers, but I'm not a user of the account, so I'm limited. meanwhile, she's been covering these extra charges for me, but that's not right. if this doesn't get fixed, you stand to lose * cell phone accounts as our contracts expire.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-scottp5: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-scottp5: I'd give them a four out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-scottp5: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-scottp5: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-scottp5 taken from his Sprint Corporate Care customer service problem that occurred on November 27th, 2017.