Sprint Corporate Care: Promised a buy back on * Samsung Galaxy Phones...
A Sprint Corporate Care customer review by GetHuman user GetHuman-catjohn from November 29th, 2017
Background on GetHuman-catjohn's case
GetHuman: GetHuman-catjohn - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-catjohn: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-catjohn a list of common Sprint Corporate Care problems)
GetHuman-catjohn: "Setup service" was why I was trying to call.
GetHuman-catjohn's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-catjohn: Promised a buy back on * Samsung Galaxy Phones for a Corporate Account. We've been customers for over ** years, was never told I had a date to return by, my husband had a stroke and package was in his car, I didn't realized it wasn't returned, when I sent it, they refuse to give me the credit, but kept my * phones. Loyalty with this company has gotten me nothing!
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-catjohn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-catjohn: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-catjohn: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-catjohn: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-catjohn taken from his Sprint Corporate Care customer service problem that occurred on November 25th, 2017.