Sprint Corporate Care: Unauthorized payment came out of my bank accoun...
A Sprint Corporate Care customer review by GetHuman user GetHuman-ecdupon from December 1st, 2017
Background on GetHuman-ecdupon's case
GetHuman: GetHuman-ecdupon - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-ecdupon: Yes I can. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ecdupon a list of common Sprint Corporate Care problems)
GetHuman-ecdupon: "Technical Support" was why I was trying to call.
GetHuman-ecdupon's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ecdupon: Unauthorized payment came out of my bank account and then I got poor customer service when I tried to call and have the money refunded.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-ecdupon: called many * times regarding this problem and got wrong information all * times. Now my bank account is overdrafted and now I got treated poorly by the finance department and they are saying it will take a week to get my money back. I have been a loyal customer to sprint for a very long time and this is not how I expect to be treated in return.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-ecdupon: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ecdupon: I'd give them a two out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-ecdupon: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-ecdupon: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ecdupon taken from his Sprint Corporate Care customer service problem that occurred on November 26th, 2017.