Sprint Long Distance: I called to get refund of a credit balance. Th...
A Sprint Long Distance customer review by GetHuman user ~BvilleGuy from November 21st, 2017
Background on ~BvilleGuy's case
GetHuman: ~BvilleGuy - can you tell our other Sprint Long Distance customers when your case took place?
~BvilleGuy: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Sprint Long Distance, and if so, how?
GetHuman: And which of these common Sprint Long Distance customer issues best describes the reason you wanted to talk to them?
(Shows ~BvilleGuy a list of common Sprint Long Distance problems)
~BvilleGuy: "Cancel service" was why I was trying to call.
~BvilleGuy's review of Sprint Long Distance customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Long Distance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BvilleGuy: I called to get refund of a credit balance. The rep was knowledgeable and provided me with an estimated time it would take to get confirmation from finance. I gave a * on service because it will take about * days to get confirmation of the refund from Sprint Finance. I think that is too long but I can't blame the Customer Rep. Sprint Finance needs to get their act together.
GetHuman: Let's quantify your experience contacting Sprint Long Distance. On a scale of 1 to 5, how easy is it go get help on a Sprint Long Distance problem?
~BvilleGuy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BvilleGuy: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Long Distance's ability to quickly and effectively address your problem?
~BvilleGuy: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Long Distance customers?
~BvilleGuy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Sprint Long Distance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BvilleGuy taken from his Sprint Long Distance customer service problem that occurred on November 19th, 2017.