Sprint Nextel: An actual human answered right away, fixed my i...
A Sprint Nextel customer review by GetHuman user ~Domus Sua from October 27th, 2017
Background on ~Domus Sua's case
GetHuman: ~Domus Sua - can you tell our other Sprint Nextel customers when your case took place?
~Domus Sua: Yup. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Sprint Nextel, and if so, how?
GetHuman: And which of these common Sprint Nextel customer issues best describes the reason you wanted to talk to them?
(Shows ~Domus Sua a list of common Sprint Nextel problems)
~Domus Sua: "Overcharge/Strange charge" was why I was trying to call.
~Domus Sua's review of Sprint Nextel customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Nextel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Domus Sua: An actual human answered right away, fixed my issues, and even post dated the plan change to save me some money!
GetHuman: Let's quantify your experience contacting Sprint Nextel. On a scale of 1 to 5, how easy is it go get help on a Sprint Nextel problem?
~Domus Sua: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Domus Sua: I'd give them a two out of five on communication.
GetHuman: And what about Sprint Nextel's ability to quickly and effectively address your problem?
~Domus Sua: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint Nextel customers?
~Domus Sua: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Nextel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Domus Sua taken from his Sprint Nextel customer service problem that occurred on October 23rd, 2017.