Sprint: First off, I wanna say that I gave this a * bec...
A Sprint customer review by GetHuman user ~PhoneInterrupted from November 23rd, 2017
Background on ~PhoneInterrupted's case
GetHuman: ~PhoneInterrupted - can you tell our other Sprint customers when your case took place?
~PhoneInterrupted: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~PhoneInterrupted a list of common Sprint problems)
~PhoneInterrupted: "Setup service" was why I was trying to call.
~PhoneInterrupted's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PhoneInterrupted: First off, I wanna say that I gave this a * because the "Tech Guy" did address my main concern, however it took forever to root around in the system JUST to talk to an ACTUAL HUMAN being, and yes I called that number listed above and FINALLY got a person in the STATES (YAY!!!) only to be told that he didn't handle my type of calls ( BOO!!) !!! All I wanted was to find out why I was told one billing date, but given a different one!! Anyways....after Mr.America gave me the number to "appropriate" department, I ended up right where I had started!!! With the stupid computer voice recording (annoying as ****).. by now I'm irritated and just want the problem fixed by somebody that I can understand..so I just started pressing any number that might possibly get me to a live body!!! I was able to talk to a "Tech Guy" that helped to resolve the issue. But I STILL wanna know why trying to talk to a person for SPRINT is like trying to dig for gold?! Long, arduous, tedious, and frustrating! ! T
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~PhoneInterrupted: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PhoneInterrupted: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~PhoneInterrupted: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
~PhoneInterrupted: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PhoneInterrupted taken from his Sprint customer service problem that occurred on November 16th, 2017.