Sprint: Had to navigate through a bunch of menus until...
A Sprint customer review by GetHuman user ~Protocol from November 23rd, 2017
Background on ~Protocol's case
GetHuman: ~Protocol - can you tell our other Sprint customers when your case took place?
~Protocol: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Protocol a list of common Sprint problems)
~Protocol: "Complaint" was why I was trying to call.
~Protocol's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Protocol: Had to navigate through a bunch of menus until finally the automated system gave me the option to speak to a representative. It took about two minutes for that, and then another two minutes for the representative to get on the phone. I verified myself, explained why I was calling and they put me on hold.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Protocol: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Protocol: I'd give them a four out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Protocol: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Protocol: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Protocol taken from his Sprint customer service problem that occurred on November 21st, 2017.