Sprint: I've been having data connectivity issues for s...
A Sprint customer review by GetHuman user GetHuman-400754 from November 18th, 2017
Background on GetHuman-400754's case
GetHuman: GetHuman-400754 - can you tell our other Sprint customers when your case took place?
GetHuman-400754: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400754 a list of common Sprint problems)
GetHuman-400754: "Refund" was why I was trying to call.
GetHuman-400754's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400754: I've been having data connectivity issues for several months along side calls dropping left and right. Spoke with the rep who attempted to explain to me that until my issue is fixed, they cannot (possibly, not guaranteed)credit my account, so i have to continue to pay for service i'm not receiving. And to top it off, the call dropped at the ** min mark, roughly ** minutes ago, and I still haven't received a call back from the representative.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
GetHuman-400754: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400754: I'd give them a four out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
GetHuman-400754: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint customers?
GetHuman-400754: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400754 taken from his Sprint customer service problem that occurred on November 14th, 2017.