Sprint: I waited in a store ** minutes to resolve the p...
A Sprint customer review by GetHuman user ~Gary CPA from November 21st, 2017
Background on ~Gary CPA's case
GetHuman: ~Gary CPA - can you tell our other Sprint customers when your case took place?
~Gary CPA: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Gary CPA a list of common Sprint problems)
~Gary CPA: "Complaint" was why I was trying to call.
~Gary CPA's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gary CPA: I waited in a store ** minutes to resolve the problem with jason in San Diego and then another ** minutes on the phone, Sprint error which they blamed on me and gave me $* credit
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Gary CPA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gary CPA: I'd give them a two out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Gary CPA: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Gary CPA: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gary CPA taken from his Sprint customer service problem that occurred on November 16th, 2017.