TODAY I CALLED SPRINT.ALL I WAS TRYING TO DO WA...
A Sprint customer review by GetHuman user ~TREVEON MCGEE from November 21st, 2017
Background on ~TREVEON MCGEE's case
GetHuman: ~TREVEON MCGEE - can you tell our other Sprint customers when your case took place?
~TREVEON MCGEE: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~TREVEON MCGEE a list of common Sprint problems)
~TREVEON MCGEE: "Service problem" was why I was trying to call.
~TREVEON MCGEE's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TREVEON MCGEE: TODAY I CALLED SPRINT.ALL I WAS TRYING TO DO WAS UPGRADE MY **** LINE. THE LADY SAID I COULD GET THE MOTO X FOR JUST $**.** AND I ASK HER CAN I BE BILLED SHE SAID YES. AFTER THAT SHE HANGUP ON ME AND I CALLED BACK AND EXPLAIN TO THE MEN AND HE WAS THE RUDE *** PERSON. EXCUSE MY LANGUAGE. ALL I WANTED TO DO IS UPGRADE THAT LINE. I DIDN'T ASK TO GET ANY BAD CUSTOMER SERVICE.I ALREADY BEEN CALLING EVERYDAY ABOUT MY POOR HORRBIBLE SERVICES. AND THEY KEPT ME ON HOLD FOR ** MINUTES. I DON'T NEED CUSTOMER SERVICE BEING RUDE.VERY POOR CUSTOMER SERVICE. UNACCEPTABLE!
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~TREVEON MCGEE: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TREVEON MCGEE: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~TREVEON MCGEE: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~TREVEON MCGEE: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TREVEON MCGEE taken from his Sprint customer service problem that occurred on November 14th, 2017.