Square: Don't give a phone number with no way of gettin...

A Square customer review by GetHuman user ~not happy from November 22nd, 2017

Background on ~not happy's case

GetHuman: ~not happy - can you tell our other Square customers when your case took place?
~not happy: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Square, and if so, how?
~not happy: I used the 855-700-6000 number I found for on the GetHuman Square customer phone number page I was on: Square Customer Service Phone Number
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy a list of common Square problems)
~not happy: "Card Reader Trouble" was why I was trying to call.

~not happy's review of Square customer service

GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy: Don't give a phone number with no way of getting to speak to someone. What unbelievable horrible service. Go buy a different product people!!!!!
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~not happy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy: I'd give them a three out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~not happy: For that I would say two out of five.
GetHuman: And finally- any advice for other Square customers?
~not happy: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy taken from his Square customer service problem that occurred on November 18th, 2017.

Square

1.24 of 5 stars | 208 reviews

~not happy's Square Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Square, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Square in any way.

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