Square: Folks, before calling this number, establish a...
A Square customer review by GetHuman user ~Rock Stars from November 23rd, 2017
Background on ~Rock Stars's case
GetHuman: ~Rock Stars - can you tell our other Square customers when your case took place?
~Rock Stars: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Rock Stars a list of common Square problems)
~Rock Stars: "Fraud" was why I was trying to call.
~Rock Stars's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rock Stars: Folks, before calling this number, establish a customer account *. You can do this through the web site, by finding and clicking on Contact Us. Since I did this, I had a good experience with Square.
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Rock Stars: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rock Stars: I'd give them a one out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Rock Stars: For that I would say four out of five.
GetHuman: And finally- any advice for other Square customers?
~Rock Stars: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rock Stars taken from his Square customer service problem that occurred on November 16th, 2017.