Square: No human interaction. Automated system sent me...

A Square customer review by GetHuman user GetHuman-17013 from November 22nd, 2017

Background on GetHuman-17013's case

GetHuman: GetHuman-17013 - can you tell our other Square customers when your case took place?
GetHuman-17013: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman-17013: I used the 855-700-6000 number I found for on the GetHuman Square customer phone number page I was on: Square Customer Service Phone Number
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-17013 a list of common Square problems)
GetHuman-17013: "Dispute a Charge" was why I was trying to call.

GetHuman-17013's review of Square customer service

GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-17013: No human interaction. Automated system sent me direct to the help website. Just been there and was not helpful. All I wanted is ask someone if you have a version of an up that can be used in another country. That is if an international visitors is interested in using your App do you have one that does not focus on American based addresses or systems?
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
GetHuman-17013: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-17013: I'd give them a one out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
GetHuman-17013: For that I would say one out of five.
GetHuman: And finally- any advice for other Square customers?
GetHuman-17013: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-17013 taken from his Square customer service problem that occurred on November 15th, 2017.


1.24 of 5 stars | 208 reviews

GetHuman-17013's Square Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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