SquareTrade: I must say that the plan did do its job and I w...
A SquareTrade customer review by GetHuman user ~FrankG from November 23rd, 2017
Background on ~FrankG's case
GetHuman: ~FrankG - can you tell our other SquareTrade customers when your case took place?
~FrankG: Yes I can. It was late at night, on November 21st.
GetHuman: Did you reach out to SquareTrade, and if so, how?
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~FrankG a list of common SquareTrade problems)
~FrankG: "Cancel service" was why I was trying to call.
~FrankG's review of SquareTrade customer service
GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FrankG: I must say that the plan did do its job and I was reimbursed for my repair. The issue is that the phone representatives are poorly trained and give out wrong information. What should have been accomplished in one call took * calls and an extra week. Poor communication.
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
~FrankG: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FrankG: I'd give them a three out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
~FrankG: For that I would say four out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
~FrankG: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FrankG taken from his SquareTrade customer service problem that occurred on November 21st, 2017.