Staples Rewards: Chris is right. The only way I was able to get...
A Staples Rewards customer review by GetHuman user ~Rewards Member from November 27th, 2017
Background on ~Rewards Member's case
GetHuman: ~Rewards Member - can you tell our other Staples Rewards customers when your case took place?
~Rewards Member: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to Staples Rewards, and if so, how?
GetHuman: And which of these common Staples Rewards customer issues best describes the reason you wanted to talk to them?
(Shows ~Rewards Member a list of common Staples Rewards problems)
~Rewards Member: "Cancel order" was why I was trying to call.
~Rewards Member's review of Staples Rewards customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples Rewards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rewards Member: Chris is right. The only way I was able to get a human was to hit * on the main menu and then * on the second menu. Once I got to a human, she was very helpful.
GetHuman: Let's quantify your experience contacting Staples Rewards. On a scale of 1 to 5, how easy is it go get help on a Staples Rewards problem?
~Rewards Member: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rewards Member: I'd give them a three out of five on communication.
GetHuman: And what about Staples Rewards's ability to quickly and effectively address your problem?
~Rewards Member: For that I would say two out of five.
GetHuman: And finally- any advice for other Staples Rewards customers?
~Rewards Member: Call them early in the day or late. Don't forget any personal or account information you might need for Staples Rewards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rewards Member taken from his Staples Rewards customer service problem that occurred on November 24th, 2017.